Mary is a busy lady, with one of her many tasks being to ensure the company’s computer systems, networks, printers and IT operations run like a well-oiled machine. Any hiccups, and Mary hears about it from her co-workers and REALLY hears about it from her boss.
While Mary can often use her “IT smarts” to fix the issues her co-workers run into on a temporary basis, she does need help with the ‘bigger picture’ IT problems that impact a company’s productivity. Problems like viruses, setting up an office, network issues and updates to computer systems.
Her reputation and yearly bonus are dependent on keeping the office’s computer systems running, because her co-workers spend most of their day in front of a computer screen. Any work time lost because of problems, well that’s money out of the company’s pockets, as well as potential damage to the company’s reputation. And money and reputation are two things a company never wants to lose.