When Disaster Strikes – What is Your Plan?

When disaster strikes, it is essential for your business to be able to recover IT systems as quickly as possible. Having a robust business continuity plan can mean avoiding potentially huge financial costs, reputation loss, and impact to your employees and customers. Whether it be a natural disaster, terrorism, or simply a service provider outage, it is imperative to have a Disaster Recovery (DR) plan. The City of Calgary learned this the hard way in 2013, when many companies were left totally inoperable for extended periods of time due to major flooding. Since then, DR has become an essential and much-talked about topic for any businesses budget, but what does a DR plan look like?   First off, much like […]

How Are New Customers Finding Your Business?

Obtaining new customers is a difficult task. Marketing, website development, lead generation, digital presence – it can all seem a bit daunting (and expensive). Taking a step back to look at the ways in which potential customers find your business, and how you can improve the process, can give you a much-needed advantage to stay ahead in the playing field.   Website Can a potential customer find your website through a search? Once on your website, what is their experience? Is it an easy to navigate and professional looking site, or is it convoluted and missing information? Putting yourselves in your customer’s shoes when viewing your website can be a sobering experience. Websites are a pivotal part in people’s buying […]

Digital Transformation – Reshaping the Customer Experience

Bad customer experiences can affect nearly every business, portraying your company as disjointed and out of touch. Even companies claiming to have a customer-first culture can sadly miss the mark and, therefore, miss out on the opportunity to leave customers with a “wow” experience.   What are the touchpoints with your company for customers? What challenges do they present? In the digital world where customer experience is king, competition is less about lower prices and product features. The dawn of the mobile and social age has brought with it a new power – the power for customers to have ultimate control over who they should be giving their money to, and what they expect for it. A customer will be […]

Wannacry Ransomware: Only the Beginning?

The Wannacry Ransomware Incident, by far the most devastating cyberattack ever, has made headlines all over the world, attacking over 150 countries and 200,000 Windows machines. After such a widespread incident we are left with many questions; How did this happen, who is behind the attack, and how can I protect myself? Perhaps most importantly, is this just the beginning?   How Did This Happen? This specific strain of Ransomware took advantage of a vulnerability in Microsoft Windows – it is important to note that it only affected computers that were not securely patched / updated. A security patch was released in March, but machines not recently updated were left vulnerable.   Who Is Behind the Attack? It is unsure […]

The Age of The Virtual CIO Is Here

The Age of The Virtual CIO Is Here – Is Your Business Ready For It? If you are small to a mid-sized company it is vital that you consider having a Virtual Chief Information Officer (VCIO). A Virtual CIO is the technology quarterback of your business responsible for establishing technology roadmaps. They provide your company strategic IT direction while working within a budget by using checkpoints along the way through reviews and reports on the state of your company’s technology and IT department. How to Have a Cost Effective Virtual CIO It isn’t feasible for a lot of companies to employ their very own dedicated Virtual CIO with a salary ranging from $150-250K per year. However, outsourcing a vCIO has […]

“Hey, all I need is a solution out there that I connect to and then everything else is fine.”

We hear this statement all the time but it couldn’t be further from the truth. There is real value in a secure cloud platform and IT service provider. We don’t just provide the solution in the cloud. We handle the client on-site environment and support the connectivity to the solution. We support the devices that are used to connect to the cloud. Most businesses still have an office space that they operate from where they have computers, printers, scanners, wireless networks, etc… We help to avoid the capital expenditure of replacing servers and expensive Microsoft software on a regular basis. Office 365 in no way addresses the support of that environment, whereas for us, if you’ve got a problem on […]

The Importance of Infrastructure Support

You have decided to purchase or subscribe to Microsoft Office 365 based on an educated decision about what will best suit your business needs. What about your infrastructure support? While the Microsoft Office 365 price tag is cheaper it doesn’t offer the infrastructure support and security that many companies need. In this case, there is a risk involved especially in, say a legal organization setting. For example, legal companies often have customizations, Word macros, Word templates and automated processes to make their work more efficient. While the most basic version of Office 365 comes with the ability to save data using Microsoft’s cloud storage, the challenge is that it is somewhat convoluted. Microsoft has a very unclear process of what […]

Microsoft Office 365

As a business owner, one of the more important decisions you make is which office applications and services you use to run your company and the infrastructure and security of that software. One of the more prevalent application systems is Microsoft Office 365. While it would seem like a straightforward investment to make there are some important aspects to consider before diving into your purchase. Should you purchase Microsoft Office outright or subscribe on a monthly basis? Another important consideration is whether you have an administration system in place to manage your storage process? Is Microsoft’s default storage system the right fit? Or is a private cloud solution a better option? Terry Rowsell of Frontier Solutions breaks down the different […]

Why you need to choose a proactive IT provider today?

Does your IT support provide a traditional break-fix service? Having someone there to help you out if something goes wrong is essential to any business, but you could save time and money by working with a provider who not only performs those day-to-day functions but also is able to look at problems from a proactive perspective.  You want your provider to say “How can we have prevented this from happening in the first place?” Because even though your IT provider may be able to fix the problem, there’s still downtime associated with every problem that’s experienced. The goal is to minimize a number of problems that you have. What is downtime?  Downtime is when you are not able to perform […]

Freedom from frustrations.

There are a number of key frustrations that businesses experience in terms of IT. They vary from, “Who do I call when I have a problem, why is my technology not functioning? To “I invested all this money in IT and now it’s not performing” or a common one is  “My help desk or my IT support person is not getting back to me in a timely fashion,” Due to lack of IT expertise, businesses don’t know what to do or who to turn to when these questions arise. Why are these problems frustrating? These issues are frustrating because they translate to downtime for the business, resulting in loss of work hours, lack of productivity and often loss of money. […]