5 Reasons To Choose Frontier For Your IT Needs

Not all IT Companies are the same. We all have our special talents we bring to the table. Here is what our clients say they value most about Frontier Solutions and why we have been a constant player in Calgary’s IT environment for over 20 years.

1. Guaranteed Response Time

For every hour you’re on the phone with an IT specialist, or worse, waiting for an IT specialist to call you back, that’s time you or your staff aren’t working. At Frontier Solutions, we understand that while you’re waiting, you’re losing the most precious thing of all – TIME.

With Frontier Solutions, you’re never alone and we can fix your IT problems without you ever having to leave the comfort of your desk.

  • Our remote support tools allow us to resolve your issues without you having to leave your chair.
  • Our guarantee to our clients is that we will respond to any support request submitted via our easy to use ticketing system within 1 hour.
  • Requests that are marked and deemed as an emergency will be responded to within 15 minutes.
  • In addition to business hour support FSI provides emergency after-hour support for each of its clients.

2. We Go The Extra Mile

Remember the good old days when doing business with someone was about more than exchanging money for services and/or products? We do, and that is why at Frontier Solutions we promise to go the extra mile for you. We’re not just your IT experts; we like to think we’re part of your team.

How we make our clients’ lives easier:

  • During the 2013 Alberta floods we hosted one of our displaced clients by providing office space and essential services so they could continue to run their business.
  • We invest heavily in training
  • We use a ticketing system
  • We recommend, supply and install what we support
  • We are not geeks
  • Regular client meetings
  • Proactive support – address problems before they occur
  • Business Continuity service within 24 hours of a disaster being declared
  • Partner with major vendors for solutions
  • Local data centre
  • Technology and budget planning

3. We Can Be Your Virtual IT Department

No business likes to pay people full time just because they MIGHT need them, especially in the current economy. By outsourcing your IT department and hiring Frontier Solutions, one of the leading IT companies in Calgary, you can save A LOT OF MONEY, and we’ll work just as efficiently as a paid employee at getting all your IT issues resolved.

Outsourcing your business’ IT support can have many advantages:

  • No investment in costly tools and training
  • The person you go to for “techie” stuff can now focus on his/her primary job
  • Your IT person is there around the clock for you without the cost of a single employee
  • Your IT staff will never be on vacation, away sick, or require a benefits plan
  • Your IT staff will be knowledgeable in a broad range of programs from multiple industries

If these aren’t reasons enough to outsource your IT needs:

4. Courteous Experienced Staff

Frontier Solutions has been providing Calgary IT support since 1995. During that time, we have been putting smiles on our clients’ faces and getting rid of more IT headaches than Tylenol.

Our locally-based support team has been professionally trained in all the latest Microsoft operating systems and software suites.

When you call our office you can expect to be greeted by a friendly, caring member of our team, who will assist you in finding a solution to your IT problem. Our staff have been trained to be LISTENERS and PROBLEM SOLVERS. They have heard it all, and will take whatever time is needed to answer all your questions. Ask them literally anything. There are no stupid questions.

In addition to all the top operating systems and IT software, we have extra proficiency with the following unique software:

Worldox | iPro Eclipse | Summation | PC Law | ESI Law | Doc IT | CaseWare

5. Our 90 Day Guarantee

We believe in what we do and the people who do it. If for any reason you are unsatisfied with our IT service within the money back guarantee period, simplify notify us and your contract fees will be reversed.